The Symantec Security Response FAQ section offers answers to the most common questions relating to Internet security issues. Please review the list of questions below - the answer you need may already be there. Be sure to visit the Glossary for a list of terms commonly encountered on the Symantec Security Response Web site.

If you do not find the answer to your question here, please consult the Symantec Knowledge Base and Online Tutorials sections.

• How do I renew my subscription?
• What is an .enc detection?
• Where can I get information about or report Cyber Crime or virus writers?
• What is a false positive?
• Removing files from Norton AntiVirus Quarantine
• Restoring a file from Quarantine
• Denial of Service (DoS) attack: What is it?
• Trojan Horse: What is it?
• Does creating an "!0000" address book entry prevent the spread of viruses?
• Does Norton AntiVirus detect Jokes or Adware?
• Naming conventions: What are they for viruses, worms, Trojan horses and macros?
• Threat Severity: How is it determined for viruses, worms, Trojan horses and macros?
• Viruses, worms, and Trojan horses: What are the differences?
• What to do if you suspect that your computer is infected with a virus, worm, or Trojan.
• Submitting virus samples: How to submit.
• Symantec System Center: How to delete quarantined files on client machines.
• Can Lotus Notes Mail be attacked using LotusScript?
• Why can't Norton AntiVirus repair files that are infected by a Trojan or a worm?
• What is the Eicar Test String?