WelcomeEnterpriseSmall BusinessHome & Home OfficePartnersAbout Symantec
December 12, 2002
Symantec Enterprise Firewall: Unexpected RealAudio Service Termination


Qualys, a leader in Managed Vulnerability Assessment, notified Symantec Corporation of a problem discovered when scanning the Symantec Enterprise Firewall with their web-based vulnerability assessment tool.

While scanning the firewall with the Qualys tool, both the rad (RealAudio) and statsd (statistics) services unexpectedly terminated. This action produced Dr. Watson logs. Data sent by the scan caused the RealAudio service to write past the end of a buffer, corrupting memory. The statistics service, statsd, violated access as a result of this action. All other services continued running.

Raptor Firewall 6.5 (Windows NT)
Raptor Firewall V6.5.3 (Solaris)
Symantec Enterprise Firewall 6.5.2 (Windows 2000 and NT)
Symantec Enterprise Firewall V7.0 (Solaris)
Symantec Enterprise Firewall 7.0 (Windows 2000 and NT)
VelociRaptor Model 500/700/1000
VelociRaptor Model 1100/1200/1300
Symantec Gateway Security 5110/5200/5300

Symantec Response
If you are using any of the products listed above, Symantec recommends that you install the latest security hotfix, which is available through the Symantec Enterprise Support Web site: http://www.symantec.com/downloads/.

Technical Description
The RealAudio Proxy is written to process data in a buffer, assuming that the data follows the expected RealAudio protocol. The problem manifests itself when packets are sent to the RealAudio Proxy; these packets contain data that does not follow the RealAudio Protocol and depend on the type of sent data. In the event that this problem occurs, it would cause the firewall to restart the RealAudio Proxy. The hotfix resolves this problem by ignoring this erroneous type of data, which makes the process not require to be restarted by the firewall.

Symantec appreciates the support of Qualys Security Research Team in identifying the areas of concern to Symantec. For more information about the Qualys Security Research Team, visit their website at http://www.qualys.com or send email to research@qualys.com.

Symantec takes the security and proper functionality of our products very seriously. As founding members of the Organization for Internet Safety (OISafety), Symantec supports and follows the principles of responsible disclosure. Symantec also subscribes to the vulnerability disclosure guidelines outlined by the National Infrastructure Advisory Council (NIAC).

Please contact secure@symantec.com if you feel you have discovered a security issue in a Symantec product. A Symantec Product Security team member will contact you regarding your submission. Symantec strongly recommends using encrypted email for reporting vulnerability information to secure@symantec.com. The Symantec Product Security PGP key can be found at the end of this message.

Symantec has developed a Product Vulnerability Response document outlining the process we follow in addressing suspected vulnerabilities in our products. This document is available below.

PDF Symantec Vulnerability Response Policy PGP Symantec Product Vulnerability Management PGP Key

Copyright © by Symantec Corp.
Permission to redistribute this alert electronically is granted as long as it is not edited in any way unless authorized by Symantec Security Response. Reprinting the whole or part of this alert in any medium other than electronically requires permission from secure@symantec.com.

The information in the advisory is believed to be accurate at the time of publishing based on currently available information. Use of the information constitutes acceptance for use in an AS IS condition. There are no warranties with regard to this information. Neither the author nor the publisher accepts any liability for any direct, indirect, or consequential loss or damage arising from use of, or reliance on, this information.

Symantec, Symantec products, Symantec Security Response, and secure@symantec.com are registered trademarks of Symantec Corp. and/or affiliated companies in the United States and other countries. All other registered and unregistered trademarks represented in this document are the sole property of their respective companies/owners.

Last modified on: Monday, 25-Oct-2004 15:04:05 PDT