Revision History
Updated credits

Risk Impact
Low

Remote Access	No
Local Access	Yes
Authentication Required	Yes
Exploit publicly available	No

Overview
Symantec pcAnywhere fails to properly protect remote user credentials stored in memory.

Vulnerable Products

Products	Versions
Symantec pcAnywhere	11.5.x (No longer supported)
	12.0.x

Note: Symantec pcAnywhere version 11.5.x is no longer a supported product. However a fix for this version in being developed and will be available at a later date. This fix will be made available on an as is basis with no support available. Users who wish to have full product support are encouraged to upgrade to the latest supported version.

Details
A remote user’s connection credentials are stored in clear text with in the Symantec pcAnywhere host server’s process memory when a remote session is requested. The last remote users logged in credentials are stored in clear text in the memory while the Symantec pcAnywhere host is active on the host machine. The credentials of a remote user requesting a session connection can be compromised if a user with administration rights on the host machine utilizes tools to dump the process memory, and search and discover remote user's credentials.

Mitigations
Limit access to administrator account. Without administrative access, the heap memory cannot be dumped and remote credentials discovered.

Symantec Response
Symantec has released updates for all affected product version currently supported by Symantec. These updates are available through Symantec’s LiveUpdate.

To date, Symantec is not aware of any reported attempts to exploit this vulnerability.

Credit
Symantec would like to thank Jeremy Lebourdais of EdelWeb for reporting this issue to Symantec, and working with us on the resolution.

Symantec takes the security and proper functionality of its products very seriously. As founding members of the Organization for Internet Safety (OISafety), Symantec follows the principles of responsible disclosure. Symantec also subscribes to the vulnerability guidelines outlined by the National Infrastructure Advisory Council (NIAC). Please contact secure@symantec.com if you feel you have discovered a potential or actual security issue with a Symantec product. A Symantec Product Security team member will contact you regarding your submission.

Symantec has developed a Product Vulnerability Handling Process document outlining the process we follow in addressing suspected vulnerabilities in our products. We support responsible disclosure of all vulnerability information in a timely manner to protect Symantec customers and the security of the Internet as a result of vulnerability. This document is available from the location provided below.

Symantec strongly recommends using encrypted email for reporting vulnerability information to secure@symantec.com. The Symantec Product Security PGP key can be obtained from the location provided below.

Symantec Vulnerability Response Policy

Symantec Product Vulnerability Management PGP Key

Copyright (c) 2008 by Symantec Corp.
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Disclaimer
The information in the advisory is believed to be accurate at the time of publishing based on currently available information. Use of the information constitutes acceptance for use in an AS IS condition. There are no warranties with regard to this information. Neither the author nor the publisher accepts any liability for any direct, indirect, or consequential loss or damage arising from use of, or reliance on, this information.

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