WelcomeEnterpriseSmall BusinessHome & Home OfficePartnersAbout Symantec
May 9, 2007
Symantec pcAnywhere Remote User Credential Disclosure

Revision History
Updated credits

Risk Impact

Remote AccessNo
Local AccessYes
Authentication RequiredYes
Exploit publicly availableNo

Symantec pcAnywhere fails to properly protect remote user credentials stored in memory.

Vulnerable Products
Symantec pcAnywhere11.5.x (No longer supported)

Note: Symantec pcAnywhere version 11.5.x is no longer a supported product. However a fix for this version in being developed and will be available at a later date. This fix will be made available on an as is basis with no support available. Users who wish to have full product support are encouraged to upgrade to the latest supported version.

A remote userís connection credentials are stored in clear text with in the Symantec pcAnywhere host serverís process memory when a remote session is requested. The last remote users logged in credentials are stored in clear text in the memory while the Symantec pcAnywhere host is active on the host machine. The credentials of a remote user requesting a session connection can be compromised if a user with administration rights on the host machine utilizes tools to dump the process memory, and search and discover remote user's credentials.

Limit access to administrator account. Without administrative access, the heap memory cannot be dumped and remote credentials discovered.

Symantec Response
Symantec has released updates for all affected product version currently supported by Symantec. These updates are available through Symantecís LiveUpdate.

To date, Symantec is not aware of any reported attempts to exploit this vulnerability.

Symantec would like to thank Jeremy Lebourdais of EdelWeb for reporting this issue to Symantec, and working with us on the resolution.

Symantec takes the security and proper functionality of our products very seriously. As founding members of the Organization for Internet Safety (OISafety), Symantec supports and follows the principles of responsible disclosure. Symantec also subscribes to the vulnerability disclosure guidelines outlined by the National Infrastructure Advisory Council (NIAC).

Please contact secure@symantec.com if you feel you have discovered a security issue in a Symantec product. A Symantec Product Security team member will contact you regarding your submission. Symantec strongly recommends using encrypted email for reporting vulnerability information to secure@symantec.com. The Symantec Product Security PGP key can be found at the end of this message.

Symantec has developed a Product Vulnerability Response document outlining the process we follow in addressing suspected vulnerabilities in our products. This document is available below.

PDF Symantec Vulnerability Response Policy PGP Symantec Product Vulnerability Management PGP Key

Copyright © by Symantec Corp.
Permission to redistribute this alert electronically is granted as long as it is not edited in any way unless authorized by Symantec Security Response. Reprinting the whole or part of this alert in any medium other than electronically requires permission from secure@symantec.com.

The information in the advisory is believed to be accurate at the time of publishing based on currently available information. Use of the information constitutes acceptance for use in an AS IS condition. There are no warranties with regard to this information. Neither the author nor the publisher accepts any liability for any direct, indirect, or consequential loss or damage arising from use of, or reliance on, this information.

Symantec, Symantec products, Symantec Security Response, and secure@symantec.com are registered trademarks of Symantec Corp. and/or affiliated companies in the United States and other countries. All other registered and unregistered trademarks represented in this document are the sole property of their respective companies/owners.

Initial Post on: Wednesday, 09-May-07 15:00:00
Last modified on: Tuesday, 22-May-2007 11:49:48 PDT
[an error occurred while processing this directive]