Assistance & Information

Customer Care responds to non-technical licensing and serialization questions related to Symantec's Enterprise products. For technical product assistance, please select your Symantec product to access Technical Support.

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How do I know if I'm an Enterprise customer?

Enterprise Customers

Enterprise customers include businesses of every size, as well as government agencies. However, if you are a small business, you may have purchased one of our consumer products, supported through our Home & Home Office support site.

Not an Enterprise customer? Try: Home & Home Office Support

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Customer Care Information Center

Symantec’s Customer Care Information Center provides comprehensive online resources to answer your Customer Care questions.
Visit Customer Care Information Center.

Contact Customer Care Online

For complete online assistance with your licensing, contract or account-related services, choose your request type below. Following your selection, you will be able to submit your request to Customer Care online.

License Portal Assistance

Please be assured that we are working in earnest to address the difficulties experienced, and we strive to return to the excellent service levels you have come to appreciate from Symantec.

We are responding to issues as quickly as possible. We sincerely appreciate your patience and apologize for any inconveniences caused by this delay.

Click here for License Portal Assistance.

• Licensing Support Services
  

  Licensing Support Services

  Licensing Support Services can help you with the following requests:
  

  • MySymantec Assistance
  • License Portal Assistance
  • Download Software/Physical CD
  • FileConnect Assistance
  • Serial Number/License Key Request
  • Version Upgrade Information
  • License File Inquiries
  • Version Downgrade Information
  • Host ID Transfer

  
  
  
  Processing requests associated to License Management, Product Version Upgrades, License Portal questions, and help with acquiring software
  
  
• Enterprise Contract Programs
  
  Enterprise Contract Programs

  Enterprise Contract Programs can help you with the following requests.:
  

  • Site License Program Support
  • Enterprise Flex Program services
  • Change/Merge Technical Contact Records
  Processing requests associated to Exclusive Contract programs
  
  
• Account Data Services
  
  Account Data Services

  Account Data Services can help you with the following requests:
  

  • Certificate Reprints
  • License Ownership Transfer
  • License Inventory Report Request
  • Agreement Merge Request
  • Change/Merge Company Name Records
  • Change License Contact Name
  • Installed at Location Change
  • License Operating System Transfer
  Processing requests for changes to Licensed product ownership details or requesting a reprint of a License Certificate