Dear Instant Messaging Manager Customer,
At Symantec, our mission is to enable you to have confidence in your connected experiences. We deliver on this promise by protecting your core infrastructure, information, and digital interactions. Protecting and maintaining your client computing environment is an essential component of our mission.
In September 2011 Symantec formally announced that development efforts for the Instant Messaging Manger (IMM) product has been be discontinued. Symantec does not intend to migrate the IMM functionality into other Symantec products and therefore there is no direct migration path going forward.
Depending on your environment and deployment, Symantec has some alternative solution recommendations:
- For customers who wish to protect Public Instant Messaging protocols (For example Windows Live Messenger and Yahoo Instant Messenger), Symantec recommends evaluating the Symantec.cloud Instant Messaging Security.cloud product.
- For customers who wish to protect federated external IM conversations with Microsoft Lync, Symantec recommends evaluating Symantec.cloud Instant Messaging Security.cloud for Lync.
- For customers who are concerned solely about moving conversations from IBM Sametime, Microsoft OCS or Microsoft Lync into Enterprise Vault, then Symantec STEP Partner Globanet Merge1 should be considered.
- For customers who want a product that will fully replace the IMM functionality, then Symantec STEP Partner Actiance Vantage should be considered.
IMM End of Life and End of Support Timeline
End of Life: Symantec Corporation announced the End of Life (EOL) of IMM on 6 September 2011, including any Maintenance Packs and/or patches for each version, in all released languages. This notice describes the timelines for the delivery of support services for these products that have reached their EOL.
End of Availability: End of Availability will be 6 March 2012. At this time no additional product licenses will be available for purchase.
End of Standard Support: Symantec will end Standard Support including engineering modifications where applicable, for customers with current support subscriptions on 31 Dec 2012.
End of Partial Support: Symantec will end Partial Support including known Fixes/Patches/Workarounds, existing Maintenance Packs, or information from our technical knowledge base on 31 Dec 2013. Partial Support does not include development of any new modifications to your Licensed Software. Nor will we attempt to reproduce the Problem or escalate issues through management channels or to our engineering resources.
End of Support Life: On 31 Dec 2013, Symantec will cease providing any and all levels of standard support or partial support, for all versions of IMM. No further purchases of support subscriptions will be accepted.
If you have any questions or concerns, please contact your Symantec partner or account representative for more information. We appreciate your business and look forward to continuing to help manage and secure your IT environment.
Best Regards,
Symantec Corporation
