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NewsvineSupport Services
The right support plan is an integral component of a complete IT risk management program. Symantec Enterprise Support Services offers a portfolio of options designed to maximize uptime, resolve issues quickly and efficiently, and reduce internal IT costs. Our professional team views every support engagement as an opportunity to demonstrate our commitment to customer satisfaction. Which means your organization can count on us to help you get the most from your Symantec technology investments.
Support Services: All
Appliance Support Services
Symantec Appliance Support Services help you keep your systems up and running and your staff working efficiently.Basic Maintenance
Symantec's entry-level service offering is best suited for organizations that run Symantec products on non-essential systems only.Essential Support
The recommended appropriate minimum level of support for most enterprises. It provides 24x7 access to Symantec's support experts, version upgrades, and fast response times.Business Critical Services: Premier
Our highest level of protection for enterprises that require secure uninterrupted access to their data and applications.Business Critical Services: Advanced Access
Advanced Access offers 24x7 direct access to advanced-level support engineers providing the highest level technical expertise your business demands.Business Critical Services: Remote Product Specialist
Product-specific coverage delivered by a designated point of contact backed up by a team of advanced engineers enabling rapid issue diagnosis and quicker problem resolution.Business Critical Services: Enhancement Services
Enhancement Services are a suite of both Proactive and Technical Services packages which allow you to expand or customize your Business Critical Services offering.Support Extensions
Support Extensions are Symantec premium services offering designed to meet the support needs of any customer running older versions of our major software products that are approaching, or have reached, End-of-Support Life.
Awards
- 2009 TSIA STAR Award for Service Excellence in Mission Critical Support
- SSPA STAR Award for Best Practices 2009 - Best Customer Commitment
- SSPA STAR Award for Best Practices 2009 - Best Embedded Product Support
- SSPA STAR Award for Best Practices 2009 - Best Use of Metrics and Business Intelligence
- SSPA Hall of Fame 2008
- SSPA STAR Award for Service Excellence 2008
- SSPA STAR Award for Service Excellence 2007
- SSPA STAR Award for Best Practices 2006