Placing an Order
A:
Online:
- Browse or Search for courses using the Symantec Education online Course Catalog. You can browse all offerings by product group from this page or use the search utility at the bottom of this page to find all courses that match your criteria.
- Enter a keyword and/or product group in the search box and click Go. If you are looking for instructor-led courses only you can speed up your search by clicking the Instructor-Led Search link where you can filter by dates and locations.
- A listing of all offerings that match your search criteria will be presented. If you are searching for an instructor-led course you will have an opportunity to select the date and location.
- Click on the shopping cart icon to add a course or product to your cart.
- Follow on-screen instructions to complete the transaction.
Note: If you have an Education Voucher please click here for instructions.
Phone: Please call Symantec Education at 27 11 448 2080.
A: On the class schedule page there is a link you can click to request a different class location or date than what is currently available. Submit your desired information and you will be contacted for further information.
A: After we receive your payment you will receive an e-mail confirmation. The e-mail will contain information about your purchased course. For Instructor-Led training, the e-mail confirmation will contain the start times, location, and other details to prepare you for your class.
You will also receive an email notification if we cancel your reservation due to lack of payment.
These notifications serve as your receipt, so please print and save them for your records. If you do not receive email confirmation of your order within 24 hours, please call us at 27 11 448 2080.
A: For VERITAS (availability) products, visit the
Sign In page and click I'm a New User, then fill out and submit the customer information form. You only need to register with us once.
For Symantec (security) products, click "View upcoming classes" when on the course description page. Select the class date you wish to attend then click next. Then follow the instructions to sign in as a new or existing user.
NOTE: The information we gather from you will not be used outside of Symantec Education without your permission. Symantec Software has implemented a revised Privacy Policy. We would encourage you to review this new policy by
clicking here.
A: Each student must have an individual online profile to register for Symantec Education Services training. If you would like to register multiple students for a class, contact Symantec for assistance at
emea_education@symantec.com or call 27 11 448 2080.
A: Registering with Symantec Education allows you to enroll in our instructor-led, Virtual Academy and web-based courses, purchase On-Demand CDs, and take our On-Demand courses online. As a registered user you can view all your current and past learning items, including upcoming registrations. Upon logging in you are presented with My Home Page. This page provides quick access to all of your Symantec education information that is automatically tracked for you, including your upcoming classes, in-progress certifications, transcripts and order history.
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Paying For An Order
A: You can use any of the following payment methods:
By Symantec Education Voucher
To register for courses with a Savings Pass, Corporate Savings Pass or Education Pack please follow these steps:
- Search for Instructor-Led courses using the Symantec Education online Course Catalog.
- Enter a keyword and/or product group. You can also select the date and location to further refine your search.
- A listing of all offerings that match your search criteria will be presented.
- Click on the shopping cart icon to add a course to your cart.
- Follow the on-screen instructions to login/register.
- When you are presented with the Payment page, please simply enter in your Education voucher and click the Submit button.
Note: Please pay close attention to zeros and "O"s within your voucher number. If you receive an error when submitting your Education voucher number, please verify your zeros and "O"s, as they look very similar.
NOTE FOR SAVINGS PASS HOLDERS: You will need to use your voucher number as the payment method the first time you purchase a course. For all subsequent purchases you will no longer need your Savings Pass Voucher number.
By purchase order
To establish a new purchase order and/or register for training using a purchase order, please call 27 11 448 2080.
Please note that Symantec Purchase Order Requirements are as follows:
- Clearly defined Bill-To and Ship-To
- Corporate Form or Letterhead
- Name of Requestor
- Requestor's Telephone number or Corporate Telephone number
- End User Company stated if different than Ship-To address
- Purchase Order should be signed and dated by the requester
- Symantec Software, Inc. standard payment terms are NET 30 from invoice date
- Items to be ordered must be clearly stated:
- Product Description
- Unit Price
- Extended Price
- Currency must be clearly stated on the purchase order
- Symantec Entity details for your purchase order should read:
Symantec Software
350 Brook Drive
Green Park
Reading
Berkshire
RG2 6UH
UK
By company cheque:
To confirm your reservation, you must mail the cheque (preferably via an overnight mail service) to:
Training Coordinator
Symantec Education
Symantec Software
350 Brook Drive
GreenPark
Reading
Berkshire
RG2 6UH
UK
The Symantec Sales Order or online transaction number should be written on the front of the cheque. We cannot confirm your reservation until we have received the cheque. Copies of cheques (via fax or mail) cannot be accepted.
Value Added Tax
All prices shown are exclusive of VAT. Where VAT is chargeable, it will be shown on the invoice at the applicable rate.
All classes must be paid in full before the start of class.
Open enrollment
Registration for Symantec Education training offerings are on a "first come, first serve" basis. We recommend registering four to six weeks in advance for instructor-led courses. We must receive payment within two business days in order to confirm your registration.
A: If Symantec Education does not receive your payment within 48 hours after the order was placed the reservation will be canceled and you will need to place your order again.
A: Symantec Education does not generate invoices until after the course has ended.
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Rescheduling or Canceling a Registration
A: In order to reschedule your course or cancel your course and receive a full refund, changes to your order must be received in writing and sent to
emea_education@symantec.com at least 10 business days prior to the course start date for Instructor Led and Virtual Academy courses. Any cancellations made after the 10 business day window will be charged at 100% of course price.
Symantec will not honor refund requests after 12 months from date of order.
Symantec reserves the right to reschedule or cancel a course due to low enrollment or if necessitated by other circumstances. Symantec will notify you via email at least 10 business days prior to the course start date. Once notified you may reschedule or receive a full credit. Symantec shall not be liable for non refundable travel arrangements if a course is rescheduled/cancelled.
A: Online courses must be cancelled prior to activation.
Symantec will not honor refund requests after 12 months from date of purchase.
Exchange of any Symantec online on-demand license for the same material on CD-ROM is prohibited.
A: You may return damaged CDs or CDs in unopened packaging for a full refund. Please call 27 11 448 2080 for return instructions.
Your refund will be processed once the unopened CD has been received. Exchange of any Symantec CD-ROM for the same material on an online on-demand license is prohibited.
Symantec will not honor refund requests after 12 months from date of service.
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Symantec Education Discount Vouchers
A: To register for courses with a Savings Pass, Corporate Pass or Education Pack please follow these steps:
A: To register for courses with a Savings Pass, Corporate Pass or Education Pack please follow these steps:
- Search for Instructor-Led courses using the Symantec Education online Course Catalog.
- Enter a keyword and/or product group. You can also select the date and location to further refine your search.
- A listing of all offerings that match your search criteria will be presented.
- Click on the shopping cart icon to add a course to your cart.
- Follow the on-screen instructions to login/register.
- When you are presented with the Payment page, please simply enter in your Education voucher and click the Submit button.
Note: Please pay close attention to zeros and "O" & ones and "I" within your voucher number. If you receive an error when submitting your Education voucher number, please verify your zeros and "O" & ones and "I" as they look very similar.
NOTE FOR SAVINGS PASS HOLDERS: You will need to use your voucher number as the payment method the first time you purchase a course. For all subsequent purchases you will no longer need to enter your Savings Pass Voucher number since it will be stored in your registration record.p>
A: If you purchase a Symantec Ed Pack or Corporate Pass, an electronic voucher will be sent to the email address specified during the purchase process. This document contains the voucher number, expiration date, and instructions on how to redeem the voucher.
A: No. Candidates must have taken or completed the class prior to the expiration date specified on the voucher.
A: We do not issue replacement vouchers. Symantec Education is not responsible for lost or stolen vouchers.
A: We do not issue replacement vouchers. Symantec Education is not responsible for lost or stolen vouchers.
A: The VERITAS Savings Pass voucher can only be used by one person. The Symantec Corporate Savings Pass voucher and the Education Pack voucher can be used by multiple persons.
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My Account
A: 1. Log on to the site
2. Click My Profile
Note: The private contact information you enter and update here will help us maintain your account and contact you with any relevant news and information. The information we gather from you will not be used outside of Symantec Education without your permission.
A: 1. Log on to
My Training
2. Click My Profile
3. Click Change Password
4. Enter old password and new password (twice)
5. Click Submit
A: 1. From the
My Training Log-in page, click Forgot My Password
2. Enter user name and click Go.
3. Your password is sent to you via email.
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Getting Ready for Instructor-Led Training
A: All required learning materials are provided in the classroom.
A: Preparation for training events is always helpful, but it is not required. If there are pre-requisite course requirements indicated in the course description, then those do apply and should be completed in advance of the class. Students are responsible for ensuring they have the proper prerequisite knowledge and skills before attending a course. All prerequisites are listed in the individual course descriptions.
A: Casual attire is recommended.
A: You may bring your laptop and use phone lines provided for accessing the internet via your local ISPS.
A: No. Symantec Education course materials are not for sale outside of classroom training. You must attend the class to receive the manuals.
A: The class start time is indicated in your Order Confirmation e-mail letter.
Most Symantec Education centers open at 8:30 am daily with classes starting at 9 am. Classes end at approximately 5:00 pm daily. Typically, there is a lunch break, as well as a 15-minute break mid-morning and mid afternoon. Class registration confirmation notices and email reminders provide students with more specific information about each class.
For additional information, call 27 11 448 2080 or send an email to emea_education@symantec.com.
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Getting Ready for Customer Onsite Training
A: In addition to our publicly-scheduled classes, most of our instructor-led courses can be delivered on site at your location. Onsite training events are designed to meet your needs, while reducing the impact on your business. The course content, agenda and timing can be tailored to your specific needs, or you may choose the standard content for any course. Symantec Education uses a complimentary web-based skills assessment to help determine what topics should be minimized and what should be emphasized.
The minimum course delivery duration for onsite training is two days.
To register for any onsite training, please plan four to six weeks in advance. We require confirmation of the required equipment checklist and payment prior to scheduling and confirming a date for the onsite course. Once the date is firmly scheduled, our cancellation policy becomes effective.
A:
Contact your Symantec Education representative or call 27 11 448 2080.
Let your representative know that you are interested in a onsite training class. Your representative will ensure your training needs and objectives are properly understood and documented, and then schedule the course per your requirements.
A: The exact details of your onsite training will vary depending on your requirements. However, the following principles apply to all courses:
A focus on your business needs and learning objectives
Flexible content, agenda and delivery options
Training materials provided
Privacy and confidentiality: the opportunity to explore issues specific to your organization without members of other companies being present
Symantec traveling equipment (if applicable): Leave the technical setup to us; we bring it, set it up and tear it down
A: You will receive the number of kits that matches the number of anticipated students listed on the order.
A: Onsite training can be held at your training location, or at an authorized Symantec Education facility. In some cases, we can also hold your training online through our Virtual Academy. This is a good option for those who would like their remote teams being trained at the same time.
A: You should notify Symantec Education of any specific security requirements at your location prior to the event. If special security passes or access is required, it should be fully arranged and authorized prior to the instructor's arrival.
A: If the event is to be delivered at a Symantec Authorized Training Center, we will provide the full training environment, including all necessary software and hardware required for the course.
If the event is to be delivered onsite at your location with our traveling equipment, then we will also provide the software and hardware required for the course.
If the event is to be delivered on-site using your equipment, we will help you identify the technical environment requirements to ensure a successful training engagement.
A: The number of attendees cannot be reduced within 10 business days of the start of the event.
A: If you cancel your registration 10 or more business days before the scheduled event start date, or if you reschedule the same private/onsite training course on a different date, you will not be charged.
If you do not show up for the event, or if you cancel on the day of the event, you will be charged one hundred (100) percent of the event fee. This charge covers everything, including related fees.
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On-Demand Training
A: If you have technical problems while using an on-demand course (web-based or CD-ROM), please contact us at
eLearning@symantec.com.
A: Windows (98se, 2000, XP)
Internet Explorer 5.0, 5.5, 6.0
Netscape Navigator 7.1
AOL 9
Mozilla Firefox 1.0.3
Macintosh (OS X 10.2, 10.3)
Safari 1.1, 1.2
Mozilla Firefox 1.0.3
Linux
Mozilla 1.2
Solaris
Mozilla 1.4
Additional Requirements
Macromedia Flash Player 6.0.79 or higher
Macromedia Flash Player 7 or higher for Linux and Solaris
Minimum bandwidth requirement is 56 kb/sec
A: Enrolling in any Symantec On-Demand Web-based training course entitles the owner to a single-user, nontransferable license to use the course. Exchange of any Symantec online On-Demand license for the same materials on CD-ROM is prohibited. Exchange of any Symantec CD-ROM On-Demand license for the same materials online is prohibited as well.
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Backup Exec Tech Center
A: Your $49 subscription to the Backup Exec Tech Center is good for a year. During that year, you have unrestricted access to all on-demand modules in the center. View each module as many times as you'd like.
A: Yes. On-demand modules are frequently added, keeping the content relevant and timely. New modules are featured in the "Recent Updates" section of the Tech Center site.
A: You have a pop-up blocker enabled on your browser that is preventing the module from opening in a new window. To temporarily disable most blockers hold the Ctrl key while clicking the launch link.
For help with the Backup Exec Tech Center please contact BE_TechCenter@symantec.com
A: Members are invited to share their expertise by developing their own brief modules for the site. Got a great tip or troubleshooting secret? We'll work with you to get you published - and get the recognition you deserve. Email
BEContribute@symantec.com
A: Your subscription fee entitles you to a one (1) year access privilege to the Backup Exec Tech Center Subscription web site, after which your subscription expires. Each year, thirty (30) days prior to expiration of your Backup Exec Tech Center Subscription, a renewal notification will be sent to your registered email address. Symantec makes commercially reasonable efforts to provide current and accurate information but hereby expressly disclaims all warranties, including but not limited to warranties of merchantability and fitness for purpose, with respect to any technical support information provided on this web site
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Certification
