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Partner Satisfaction

Recently Resolved Partner Issues

We value your feedback as we continue to improve our systems and processes. You'll find information below about changes and enhancements we've made based on your feedback and recommendations.

Streamlined license delivery process - More license keys delivered with certificates

In response to customer feedback, we are increasing the number of products that have license keys delivered electronically with their certificates from June 2009. We are pleased to advise that several additional Symantec products will incorporate this functionality in the coming months. A list of included products will be communicated shortly before rollout. For more information, please contact your regional Order Operations account representative.

Demonstrate your expertise – Symantec Specializations

Differentiate yourself in the marketplace and gain a competitive edge. We’ve introduced Symantec Specializations to provide recognition to eligible Symantec partners who demonstrate expertise in particular areas of business. By participating in a specialization you gain recognition of your skills and access to exclusive information, tools and benefits to help you acquire new customers and leverage your installed base. Learn more about Symantec Specializations and discover how you can differentiate your business as an expert.

Software-as-a-Service (SaaS) partner programs – New hosted service sales opportunities

The growing popularity of SaaS implementations provides new opportunities to expand your service portfolio and generate recurring revenues. Symantec’s recent acquisition of MessageLabs enables you to strengthen your role as a trusted advisor by offering your customers industry-leading SaaS solutions for securing and managing email, Web, and IM communications. Join the MessageLabs Associate or Reseller Partner Program today!

Symantec Partner Program Quick Guide – discover and access your program benefits

Discover the range of benefits and resources available to your organisation as a member of the Symantec Partner Program. Our new Partner Program Quick Guide is designed to help you access the range of benefits which help you learn, use, demonstrate, sell and support Symantec products. Access your copy today!

Survive and Thrive business management series – Register now

New business and financial management seminars for Symantec partners.
The Survive and Thrive business management seminar series is designed to help your business not only survive the economic downturn, but also emerge from it in a stronger position. Delivered by the experts at ChannelCorp as a series of webcasts and self-paced modules aimed at enhancing your management and financial skills, Survive and Thrive addresses critical management challenges with practical solutions that will help to ensure your ongoing business success. Learn more and register .

Virtual Academy – Access the same training as Symantec engineers

Symantec's Virtual Academy offers you the same training Symantec sales engineers receive, so you can get an insider’s view of best practices for customer implementations without leaving your desk. A blend of virtual Webcasts conducted by a live instructor, hands-on lab activities accessible remotely, and (optionally) additional Web-based training modules available to students during the class make up the Academy. Learn more

Symantec Sales Expert Plus accreditation – Apply your sales knowledge in areas relevant to you

The newest Symantec accreditation, SSE+, prepares you to compete for business at a highly technical level. This technical sales training relates to point products, enabling you to apply sales knowledge in areas relevant to your business. All SSE+ product assessments include a Technical Sales Presentation, Technical Architecture and Product Demonstration. Access these new product training and assessments, at no cost, via PartnerNet today!

Improving your experience with Symantec - www.symantec.com/partners redesign

Quickly and easily find the Symantec partner training, sales and marketing, licensing and support information you need with the redesigned www.symantec.com/partners pages. In addition to a more intuitive design and clear indicators for material requiring PartnerNet login, it features a more robust partner landing page that offers top line information at your fingertips. Visit the site today!

Access PartnerNet more easily – Install the PartnerNet desktop icon

The new PartnerNet desktop icon is now available. Designed to help you access PartnerNet more easily, the PartnerNet icon sits on your desktop and links directly to the PartnerNet home page, rather than needing to go through a browser or Favourites. Install the PartnerNet desktop icon.

Campaign Central – Go-to-Market with Symantec solutions

Symantec campaigns feature tailored solution sets to help you broaden the sales conversation with your customers, better identify their pain points, and gain a competitive advantage. Designed to promote solution selling and increase account penetration, a variety of new Symantec campaigns , including easy-to-use sales and marketing tools, will roll out over the course of the year.

Symantec Partner Technical Forum – simplified access now available

All members of the Symantec Partner Program can now access the Partner Technical Forum via PartnerNet, or by creating a bookmark. These links will give you immediate read-only access to the Forum, then simply sign in, or create a new account, to post a new question or reply to existing questions.

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