TalkWorks PRO 3.0 Manages Voice/Fax Communications to Give Small Businesses a More Professional Image

CUPERTINO, Calif. August 16, 1999 Symantec Corporation (Nasdaq: SYMC) today announced the availability of TalkWorks PRO 3.0, the complete voice and fax message solution for small businesses and home offices. TalkWorks PRO gives small businesses a powerful tool for projecting a more professional image by providing access to urgent messages and tools for tracking and managing messages effectively.

Staying on top of customer communication is key to the success of any small business, said Christopher Calisi, vice president of Symantecs Remote Productivity Business Unit. TalkWorks PRO makes it easy for small business professionals to stay in constant contact with their customers, wherever they are.

Professional, Robust Voicemail
A professional voicemail system is essential for every small business and home office. TalkWorks PRO gives small businesses high-quality voice messaging capabilities found in expensive, complex corporate voicemail systems. TalkWorks PRO provides an extensive selection of professionally pre-recorded greetings and offers users the option of recording their own greetings. Users can create multiple mailboxes as well as multi-tiered mailboxes to accommodate their specific business needs.

TalkWorks PRO includes voicemail features that give businesses increased control over communications. The new Caller ID-based Screen Pop immediately links to the user's phone book and pulls up caller information. ACT! and Microsoft Outlook users can access a contact's record with a single mouse click. Having quick access to customer information enables users to maximize the effectiveness of each call.

Also new in TalkWorks PRO is support for voicemail broadcast, which enables small businesses to quickly communicate important information to groups of customers or suppliers. For more personalized service, TalkWorks PRO's Special Caller feature allows businesses to play greetings to specific callers or direct them to specified mailboxes. TalkWorks PRO also supports workgroup voicemail for groups of up to 15.

Flexible Call Transfer, Notification Capabilities
With TalkWorks PRO's call transfer capabilities, small businesses need never miss a single business call. TalkWorks users can provide callers the option of transferring their live call to a predetermined phone number, such as the user's cell phone. For flexible notification, the software can try multiple numbers, to provide instant access to new messages.

Complete Call Tracking
TalkWorks PRO generates four types of reports based on call records: hangups, incoming call, outgoing call, and fax-on-demand. TalkWorks PRO now categorizes and generates reports on fax-on-demand calls by breaking down calls by mailbox, caller identification, and requested documents as well as on hang-ups.

Comprehensive Fax Capabilities
WinFax PRO 9.0, the leading fax software, is integrated into TalkWorks PRO to enable small businesses to use a single phone line for both voice and fax communication. With this software, small businesses can send laser-quality faxes from their PCs. TalkWorks PRO includes state-of-the-art features that provide full fax management. The version also supports fax-back and fax-on-demand to enable businesses to respond to customer demands without user intervention. It also supports Internet fax services.

Ease of Use
TalkWorks PRO features a newly designed mailbox setup wizard to ease configuration. A unified interface, which combines telephone and answering system, improves usability, making TalkWorks PRO the most intuitive, effective messaging system for small business professionals of all levels of technical expertise.

Pricing, Availability and System Requirements
TalkWorks PRO is available now for US$129.95. Users of TalkWorks PRO 2.0 or WinFax PRO 8.0 can upgrade for US$79.95.

TalkWorks PRO requires a Pentium PC; Windows 95, Windows 98, or Windows NT 4.0; 32MB RAM; and a compatible voice/fax modem.

About Symantec
Symantec is a world leader in Internet security technology and technology solutions that help companies manage and support workforces that use laptop computers and other mobile devices.

The company is a leading provider of software products for the consumer market and is rapidly growing its presence as a provider of solutions to enterprise organizations

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